That's a picture of a text message that I just got from T-Mobile.
I have already paid my bill. I pay all of my bills as soon as I have the money at the beginning of every month.
For the past couple of months, I have had to pay my T-Mobile bill by talking to a customer service representative, because when I try to get to the page where I should be able to pay my bill from the link that T-Mobile provides, this screen is what happens:
That's a picture from today of what happens when I try to access my phone bill online.
Every month that I have had to pay my phone bill by talking to a customer service representative, I have told whomever I spoke to that I am not able to pay my bill online because I can't get to that page.
Somebody at T-Mobile has had time to change the way that the bill message is worded so that it says "Your bill is coming due," and nobody has had time to fix whatever the problem is that has prevented me from paying my bill online for two months in a row.
There is an additional fee for paying your bill by talking to a customer service representative instead of paying it online. It is outrageous to charge a customer for any method by which the customer pays his or her bill, but that is the world we live in. Making customers pay their bills online instead of by talking to a person probably is cheaper for the businesses who do that because then they don't need to hire and pay as many employees. The representatives to whom I spoke to pay my bill for the past two months were nice enough not to charge me that fee. However, nobody has solved the problem of my not being able to pay my bill online.
I have never missed a payment to T-Mobile during the entire time that I have had their service. That doesn't mean that someone there doesn't think that my being visually gangraped every day for the rest of my life and even after my death is funny; obviously, somebody does and wants to make sure that I am told the joke every month of every year that I continue to be a T-Mobile customer.
Copyright, with noted exceptions, L. Kochman, December 22, 2015 @ 11:28 a.m.
